An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. This course has been designed with industry experts to prepare learners for employment within different roles in the digital and IT sectors or enable progression to higher routes.
Provided by The Sheffield College
As an Infrastructure Technician, you will learn the key skills and steps that go into aiding a customer with their technical needs. You will learn how to: gather information to determine customer and system requirements, prepare and present a proposal for the customer before planning, installing and configuring the network.You will also learn how to test and troubleshoot the configuration, before preparing documentation for the customer to sign off on. Lastly you will also acquire the key knowledge to provide ongoing support for any customer.
Provided by Rotherham College